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LogicMonitor Master Subscription Agreement Review & Rating

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Top 7% contract ranking
Contract
Ranking
Top 7%
Ranking

The vendor's agreements were benchmarked against thousands of vendor forms and are in the top 7% for customer favorability.

0
Deal Breakers

80% customer favorability, based on 750 plus contract signals powered by Certify.

80%
Customer Favorable

Indicates balanced, low-risk terms favorable to the customer.

Verified

Top 7% IT contract. No structural blockers. Procurement-ready.

Contract Performance

Start with a quick risk summary, then compare this agreement to similar contracts.

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Topic
Rating
Details
Liability and Risk Allocation
60% Balanced Favoring Customer

Insurance

Insurance requirements

  • LogicMonitor must carry general liability insurance
  • LogicMonitor must carry workers' compensation insurance
  • LogicMonitor must carry errors and omissions insurance
  • LogicMonitor must carry data related insurance
  • LogicMonitor must carry some other form of insurance TermScout was unable to classify - see citation

Summary

Liability cap

  • LogicMonitor's liability is capped at 12 months' fees
  • A secondary cap on LogicMonitor's liability covers certain types of data related claims
  • A secondary cap on LogicMonitor's liability covers claims related to violations of obligations relating to confidential information
  • A secondary cap covers claims related to LogicMonitor's indemnification obligations relating to IP infringement
  • Customer's liability is capped at 12 months' fees
  • A secondary cap covers Customer's indemnification obligations relating to IP infringement
  • A secondary cap covers at least some of Customer's indemnification obligations (other than relating to data or IP infringement)
  • A secondary cap on Customer's liability covers claims related to violations of obligations relating to confidential information

Exceptions to the liability cap

  • Claims related to fraud or willful misconduct are excluded from the cap on LogicMonitor's liability
  • Claims related to fraud and/or willful misconduct are excluded from the cap on Customer's liability

Excluded damages

  • One or more forms of indirect damages are excluded from LogicMonitor's liability
  • One or more forms of indirect damages are excluded from Customer's liability

Exceptions to excluded damages

  • The damages excluded from LogicMonitor's liability do not include claims related to fraud or willful misconduct
  • The damages excluded from LogicMonitor's liability do not include indemnification obligations relating to IP infringement
  • The damages excluded from Customer's liability do not include claims related to fraud and/or willful misconduct
  • The damages excluded from Customer's liability do not include indemnification obligations relating to IP infringement
  • The damages excluded from Customer's liability do not include at least some indemnification obligations (other than relating to data or IP infringement)

Timing of claims

  • There are no limits on when claims must be brought by Customer
  • There are no limits on when claims must be brought by LogicMonitor

Claims

  • LogicMonitor indemnifies Customer for claims based on third-party IP infringement
  • Customer indemnifies LogicMonitor for claims based on third-party IP infringement
  • Customer indemnifies LogicMonitor for claims arising from violation of any third party rights (other than IP infringement)
  • Customer indemnifies LogicMonitor for claims based on Customer's breach of any provision of the contract

Scope of obligations

  • LogicMonitor's IP indemnification covers all types of IP
  • LogicMonitor's indemnification obligations are the exclusive remedy for indemnified claims
  • LogicMonitor's indemnification includes the obligation to provide a defense
  • LogicMonitor's indemnification includes the obligation to hold harmless
  • Customer's IP indemnification covers all types of IP
  • Customer's indemnification obligations are not limited to third-party claims
  • Customer's indemnification obligations are not the exclusive remedy for indemnifiable claims
  • Customer's indemnification includes the obligation to provide a defense
  • Customer's indemnification includes the obligation to hold harmless

Limitations, conditions, or exclusions

  • Obligations include conditions regarding Customer's cooperation or LogicMonitor's control of the defense
  • Obligations include conditions regarding Customer's use of the services in breach of the contract
  • LogicMonitor's IP indemnity does not cover claims resulting from modifications, combinations, or use of an outdated version of the service
  • LogicMonitor's indemnity obligations include conditions regarding settlements
  • There are time constraints on when Customer must notify LogicMonitor of an indemnifiable claim
  • Obligations include conditions regarding LogicMonitor's cooperation or LogicMonitor's control of the defense
  • Customer's indemnity obligations include conditions regarding settlements
  • There are time constraints on when LogicMonitor must notify Customer of an indemnifiable claim

Warranties Offered

SLAs

  • LogicMonitor offers an SLA regarding uptime
  • The specified remedy for LogicMonitor's violation of the uptime SLAs is credit or refunds
  • The specified remedy for LogicMonitor's violation of an uptime SLA is not the exclusive remedy
  • LogicMonitor does not offer any other form of SLA

Other warranties

  • LogicMonitor warrants that the services will meet specified standards of care or conduct

Implied warranties

  • LogicMonitor disclaims some or all implied warranties
Data & Privacy
100% Customer Favorable

Data Rights

Data provided by Customer

  • LogicMonitor does not claim ownership of any data provided by Customer
  • LogicMonitor does not receive usage rights in any data provided by Customer beyond what is necessary to improve or provide the services

Data Security

Subprocessor obligations

  • The contract lists or references a list of some subprocessors
  • LogicMonitor is required to ensure that subprocessors are bound by data or privacy requirements similar to those in this contract

Security commitments

  • LogicMonitor makes contractually binding data security commitments

Third party audits, standards, or certifications

  • LogicMonitor commits to comply with at least one third-party data security audit, standard, or certification
  • LogicMonitor commits to Soc 2 audits
  • LogicMonitor commits to ISO 27001 standards and/or certification
  • LogicMonitor commits to some other audits, standards, or certifications which TermScout was unable to classify - see citation
  • There are no qualifications and/or limitations to LogicMonitor's commitments to comply with third-party data security audits, standards, or certifications

Data breach notification policy

  • LogicMonitor commits to notifying Customer of a security breach impacting Customer's data

Summary

Vendor's confidential information

  • Customer must provide some protection of LogicMonitor's confidential information

Customer's confidential information

  • LogicMonitor must provide some protection of Customer's confidential information
  • LogicMonitor explicitly commits not to disclose Customer's confidential information, except as necessary to provide the services
  • LogicMonitor explicitly commits not to use Customer's confidential information, except as necessary to provide the services

Mutuality

  • All commitments concerning confidential information are mutual

Residuals clause

  • There is no residuals clause

Warranties Offered

Compliance with documentation/specifications

  • LogicMonitor warrants that the services will comply with certain documentation and/or specifications, but the warranty has some conditions or qualifications

Other warranties

  • LogicMonitor provides warranties regarding malware, malicious code, spyware, viruses, or similar
Commercial & Payment Terms
80% Customer Favorable

Payment Terms

Late payment penalties

  • There are no penalties for late payments

Payments due

  • Customer has at least 30 days to pay

Vendor's expenses

  • LogicMonitor reserves the right to bill Customer for one or more types of expenses incurred by LogicMonitor
  • LogicMonitor may only bill Customer for expenses associated with the collection of unpaid fees
  • LogicMonitor is not required to receive preapproval or be in compliance with Customer's policies in order to bill for expenses
Term, Termination, & Control
70% Customer Favorable

Summary

Customer's termination rights

  • Customer has certain rights to terminate for cause

Refunds

  • Customer's termination rights include the right to a refund

Auto-renewal

  • The contract has auto-renew language, but Customer may opt out
  • The contract has auto-renewal language and Customer may opt out by giving less than or equal to 45 days' notice

Vendor's termination and suspension rights

  • LogicMonitor does not receive the right to terminate the contract for convenience
  • Customer has between 11 and 30 days to cure a breach before LogicMonitor can terminate for cause
  • LogicMonitor may suspend Customer's access to the service for payment-related issues
  • LogicMonitor may suspend Customer's access in order to prevent material harm
IP & Ownership
70% Vendor Favorable

Customer's IP

Licenses to Customer IP

  • LogicMonitor receives the right to use Customer's name and/or marks publicly

Publicity rights

  • LogicMonitor's use of Customer's name and/or marks is not subject to Customer's guidelines

Assignment of Customer IP or work product

  • Customer assigns some work product or other IP to LogicMonitor
  • The only IP Customer assigns to LogicMonitor is feedback or suggestions

Warranties Offered

Other warranties

  • LogicMonitor provides warranties regarding its authority to enter into this contract and/or the validity of this contract
Restrictions & Controls
60% Balanced Favoring Customer

Summary

Non-compete

  • There are no restrictions on Customer's ability to compete as long as Customer doesn’t violate the agreement or use the services to compete

Non-solicit

  • There are no restrictions on Customer's right to solicit

Exclusivity

  • There are no restrictions on Customer's ability to procure similar products or services from other vendors

Vendor's assignment rights

  • LogicMonitor is allowed to assign in the event of a merger or acquisition
  • LogicMonitor is allowed to assign in the event of a corporate reorganization
  • There are consent requirements restricting LogicMonitor's ability to assign the contract
  • Consent requirements do not apply in the event of a merger or acquisition
  • Consent requirements do not apply in the event of a corporate reorganization
  • There are no notice requirements restricting LogicMonitor's ability to assign the contract
  • There are no restrictions or conditions on LogicMonitor's right to assign to a competitor of Customer

Customer's assignment rights

  • Customer is allowed to assign in the event of a merger or acquisition
  • Customer is allowed to assign in the event of a corporate reorganization
  • There are consent requirements restricting Customer's ability to assign the contract
  • Consent requirements apply to Customer's assignment rights in the event of a merger or acquisition
  • Consent requirements apply to Customer's assignment rights in the event of a corporate reorganization
  • There are no notice requirements restricting Customer's ability to assign the contract
  • There are no restrictions or conditions on Customer's right to assign to a competitor of LogicMonitor
Contract
Rating
LogicMonitor
Master Subscription Agreement
80% Customer Favorable
ScienceLogic
Standard Terms and Conditions
60% Balanced Favoring Customer
Datadog
Master Subscription Agreement
60% Balanced Favoring Customer
Dynatrace
Subscription Agreement
50% Balanced
New Relic
Terms of Service
70% Vendor Favorable
SolarWinds
Software Services Agreement
80% Vendor Favorable

Access the complete methodology and detailed breakdown by downloading the full report for in depth insights

Why this Matters

See value, risks, and position at a glance for better decisions.

A certified contract gives buyers an immediate signal that the agreement has already been independently reviewed against objective standards, so they do not need to start from a blank slate. That means procurement and legal can focus on any truly exceptional issues instead of re-litigating the whole paper, helping the vendor get to usage faster.

When a contract is benchmarked and certified as Balanced or Customer Favorable, buyers know the core terms are already aligned with market norms and defined fairness criteria. That reduces the instinct to redline broadly, because the agreement has already cleared a credibility threshold before negotiation begins.

Certification gives internal stakeholders a common, data-backed basis for approval, which lowers the time spent debating whether the contract is “acceptable”. In practice, that lets procurement, legal, and finance move from review mode to decision mode much faster.

A certified contract signals transparency: the vendor is willing to have its terms independently assessed and publicly displayed as fair, balanced, and market-aligned. That kind of external proof reduces suspicion about hidden risk and makes buyers more comfortable moving forward.

Because certification removes uncertainty early, buyers can spend less time negotiating standard terms and more time deciding whether the product is the right fit. TermScout positions this as a way to cut negotiation friction and accelerate time to signature, which directly shortens the overall deal cycle.

How TrustMark™ Works?

1

Data Extraction

Scans and converts legal text into structured data.

2

Objective Scoring

Clauses benchmarked against market data.

3

Deal Breakers

Risks and non-negotiables flagged early.

4

Benchmarking

Compares your contract to market standards.

5

Certification

Contract validated after meeting risk and score thresholds.

Based on 750 plus contract signals benchmarked against market data.

Certified Contract Reports, Explained

Verified™ contract reviews are reviews of contracts that have been carefully checked by contract experts. This review is designed to help users understand the rights and obligations associated with the Master Subscription Agreement ("MSA") for LogicMonitor, Inc.. We looked at the issues found in 'Term Sheets' and did not look for any other issues.

For more information on TermScout's contract review process, visit our methodology page.

In order to qualify for Certification, a contract must meet the following criteria:

  • Achieve a TermScout rating of Balanced or Customer Favorable, and
  • Be free of all designated Deal Breaker clauses.

The difference between certified Balanced and certified Customer Favorable is the TermScout favorability rating achieved by the contract. Each of these criteria is more fully described below.

A contract is balanced when it allocates risks between the parties in a roughly equal manner, as determined by TermScout's two-step, data-driven analysis. First, we use our proprietary AI to abstract over 750 defined data points from each contract we analyze. Then, we use an algorithm to objectively score that data. Because TermScout looks at the exact same set of data points and uses the exact same scoring algorithm in every contract analysis we conduct, you can now compare contracts on an apples-to-apples basis. (You can read more about the data points that TermScout analyzes in every IT contract here.)

This enables us to objectively rate contracts at both the agreement level and by key topic area (e.g., limitations of liability, indemnification, warranties, etc.) and show you which contracts are vendor favorable, which are customer favorable, and which are balanced.

Not all risks are created equal. Even if a contract shifts only a single risk to the buyer, the contract still may not merit certification if that risk is material enough. Examples of these types of Deal Breakers include exclusivity, complete disclaimers of liability, etc. Accordingly, TermScout will not certify a contract if it contains any of the following Deal Breaker clauses,² which TermScout identified by reference to market data and input from prominent buy-side and sell-side legal experts from TermScout's Innovation Advisory Council:

This makes it nearly impossible for a customer to recover from a vendor, no matter what goes wrong - even if the vendor violates other provisions of the contract.

Signing non-competes means contractually promising not to engage in a certain line of business. This is something most businesses want to avoid where possible.

Agreeing not to solicit a vendor's employees, customers, or vendors sounds reasonable, but it places challenging burdens on the customer to ensure they comply.

Agreeing not to procure similar services from other companies can severely hinder a company's ability to do business.

Privacy laws require companies to follow strict rules with respect to how they handle certain types of data. This clause presents major risks to a company's ability to comply with such laws.

It's extremely rare for a customer to need to assign IP rights to an IT vendor. Doing so can materially jeopardize a company's rights in its own IP.

Since most IT services today are delivered "as a service", customers often upload wide varieties of information onto vendors' servers. Confidentiality commitments are expected by most customers.

The goal of TermScout's reports is to provide users with the data necessary to make an informed decision about whether they can accept the terms. The data provided in TermScout's reports includes:

  • Term Sheet: A full report of the key rights and obligations contained in the agreement.
  • Overall Ratings: TermScout's overall impression of the favorability of the contract vis a vis the parties. These ratings are algorithmic approximations of favorability that are based on market data and the subject views of contract experts with experience in the specific type of contract.
  • Rare Clause Radar: TermScout identifies and surfaces a list of the most rare and material clauses that favor your counterparty.
  • Playbooks: Playbooks are a way of programming into TermScout's software a specific set of acceptance criteria for a contract type. All accounts have access to sample Playbooks for select templates, and Pro accounts have the ability to build custom Playbooks.
  • Comparable Contracts: We'll show a list of contracts sorted by favorability ratings and allow for the comparison of similar contracts based on position, industry, and contract type.
  • Market Data: Any right or obligation in a contract can be compared to market data for similar contract types, including data from TermScout's Contract Market Database™ of thousands of public contracts and anonymized and aggregated data from hundreds of negotiated contracts.

Certified Contract Reports contain only a subset of the above data. To access all of the data available, create a free account here and search for the desired contract in Triage.

Please note that this report focuses on the identification of terms from the contract documents listed under 'Scope of Review' and compares them against a defined set of criteria. Certain services may be subject to additional terms not available to TermScout, such as purchase orders and other deal-specific documents. You should always review the terms associated with the specific service you are using and know that TermScout's ratings generally do not cover (a) services purchased through a reseller, (b) offline variants of any of the Agreements, (c) service-specific terms that override any of the terms discussed here, or (d) free services. You also should consult your legal counsel if you have any questions about the meaning, significance or assessment of any agreement or provision.

TermScout prepared this report with an average use-case customer in mind and operated under the assumptions listed below (the "Key Assumptions"). To the extent that provisions in a contract vary based on specific circumstances that differ from the Key Assumptions, TermScout ignores those variations. Additional contract-level assumptions, if any, are disclosed in 'Notes to Customer'.

Key Assumptions

  1. Customer is an average "end user" of the service (i.e. not a partner, distributor, or developer).
  2. Customer is not a government entity.
  3. Customer is a US-based company and is using the service in the US.
  4. Customer is a paying user (i.e. not a user of free services).
  5. Customer is not using beta services.
  6. Unless otherwise noted, service-specific terms that may override or supersede the terms of the Agreement are not reviewed by TermScout.

We reviewed the MSA for LogicMonitor and any documents specifically listed under 'Scope of Review'. For purposes of this report, "Customer" means the party contracting with LogicMonitor and "Vendor" means LogicMonitor.

References herein to the "Agreement" are to the following documents:

TermScout did not review any documents other than those listed above. If other documents form part of this Agreement, the answers provided by TermScout may be incomplete or incorrect. TermScout's accuracy commitments only cover documents specifically identified in this section.

TermScout's review does not include the MSP Addendum due to its varying applicability.

View a full breakdown of our contract certification deal breakers.

Frequently Asked Questions

Find quick answers to the most common questions about our platform, process, and agreements.

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Enterprise buyers often escalate infrastructure agreements when renewal provisions create uncertainty around pricing predictability, continuity planning, or long-term operational dependency. Additional scrutiny is common when contracts combine automatic renewals with short notice periods, broad pricing adjustment rights, or limited reassessment opportunities before commitments extend. Vendor management and procurement teams increasingly evaluate renewal structures as indicators of whether the vendor relationship can be governed predictably over time.

Buyers generally compare renewal frameworks against vendors supporting similar categories of hosting, cloud, networking, or operational infrastructure services. Agreements tend to appear more market aligned when they provide transparent renewal economics, structured review timelines, and workable operational transition rights before extension periods activate. Contracts may create approval bottlenecks when renewal mechanisms increase operational lock-in or reduce customer flexibility around future governance and budgeting decisions.

Buyers often flag agreements where renewal provisions are operationally disconnected from service reassessment cycles, security reviews, or infrastructure dependency evaluations. Additional concern arises when contracts limit the customer’s ability to reevaluate technical standards, support obligations, or pricing structures before commitments automatically extend. These patterns can signal governance rigidity that may complicate long-term operational oversight and vendor management after implementation.

Infrastructure platforms frequently become deeply embedded in production environments, making future transitions operationally expensive and technically complex. Enterprise buyers therefore assess whether renewal structures preserve enough visibility, leverage, and governance flexibility to manage evolving operational requirements over time. Agreements that rely heavily on passive renewals or restrictive reassessment mechanics often generate additional legal, procurement, and operational review before approval.

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