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Lansweeper Terms Of Use Review & Rating

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Top 48% contract ranking
Contract
Ranking
Top 48%
Ranking

The vendor's agreements were benchmarked against thousands of vendor forms and are in the top 48% for customer favorability.

0
Deal Breakers

50% customer favorability, based on 750 plus contract signals powered by Certify.

50%
Balanced

Indicates balanced, low-risk terms favorable to the customer.

Verified

Top 48% IT contract. No structural blockers. Procurement-ready.

Risk Summary

A concise snapshot of key risks, their impact, and priority concerns.

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Topic
Rating
Details
Liability and Risk Allocation
60% Balanced Favoring Vendor

Insurance

Insurance requirements

  • Lansweeper is not required to carry any form of insurance

Summary

Liability cap

  • Lansweeper's varying liability cap includes 12 months' fees
  • Lansweeper's liability cap includes a fixed amount
  • Lansweeper's varying liability cap includes a fixed amount > $0 and </= $1,000
  • There is no secondary cap on Lansweeper's liability
  • Customer's varying liability cap includes 12 months' fees
  • Customer's varying liability cap includes a fixed amount
  • Customer's varying liability cap includes a fixed amount between $0 and $1,000
  • There is no secondary liability cap on Customer's liability

Exceptions to the liability cap

  • Claims related to fraud or willful misconduct are excluded from the cap on Lansweeper's liability
  • Claims related to violations of Lansweeper's IP rights are excluded from the cap on Customer's liability
  • Claims related to violation of laws are excluded from the cap on Customer's liability
  • There are items excluded from the cap on Customer's liability that TermScout was unable to classify - see citation
  • Claims related to Customer's use of the service, violations of an acceptable use policy or other restrictions or responsibilities are excluded from the cap on Customer's liability

Excluded damages

  • One or more forms of indirect damages are excluded from Lansweeper's liability
  • One or more forms of indirect damages are excluded from Customer's liability

Exceptions to excluded damages

  • There are no exceptions to the damages excluded from Lansweeper's liability
  • The damages excluded from Customer's liability do not include claims related to violation of Lansweeper's intellectual property rights
  • The damages excluded from Customer's liability do not include claims related to violation of laws
  • The damages excluded from Customer's liability do not include claims related to other items that TermScout was not able to classify - see citation
  • The damages excluded from Customer's liability do not include claims related to Customer's use of the service, violations of an acceptable use policy or other restrictions or responsibilities

Timing of claims

  • There are no limits on when claims must be brought by Customer
  • There are no limits on when claims must be brought by Lansweeper

Claims

  • Lansweeper indemnifies Customer for claims based on third-party IP infringement
  • Customer indemnifies Lansweeper for claims based on Customer's content, data, and/or materials
  • Customer indemnifies Lansweeper for claims based on Customer's use of the service

Scope of obligations

  • Lansweeper's IP indemnification covers all types of IP
  • Lansweeper's indemnification obligations are the exclusive remedy for indemnified claims
  • Lansweeper's indemnification includes the obligation to provide a defense
  • Lansweeper's indemnification includes the obligation to hold harmless
  • Customer's indemnification obligations are not limited to third-party claims
  • Customer's indemnification obligations are not the exclusive remedy for indemnifiable claims
  • Customer's indemnification includes the obligation to provide a defense
  • Customer's indemnification includes the obligation to hold harmless

Limitations, conditions, or exclusions

  • Obligations include conditions regarding Customer's cooperation or Lansweeper's control of the defense
  • Obligations include conditions regarding Customer's use of the services in breach of the contract
  • Lansweeper's IP indemnity does not cover claims resulting from modifications, combinations, or use of an outdated version of the service
  • Lansweeper's indemnity obligations include conditions regarding settlements
  • There are time constraints on when Customer must notify Lansweeper of an indemnifiable claim
  • Obligations include conditions regarding Lansweeper's cooperation or Lansweeper's control of the defense
  • Customer's indemnity obligations include conditions regarding settlements
  • There are time constraints on when Lansweeper must notify Customer of an indemnifiable claim

Warranties Offered

SLAs

  • Lansweeper offers an SLA regarding uptime
  • There is no specified remedy for Lansweeper's violation of the uptime SLA
  • Lansweeper offers some other form of SLA
  • The specified remedy for Lansweeper's violation of some other form of SLA is some other form of remedy TermScout was unable to classify - see citation
  • The specified remedy for Lansweeper's violation of some other form of SLA is not the exclusive remedy

Other warranties

  • Lansweeper warrants that the services will meet specified standards of care or conduct

Implied warranties

  • Lansweeper disclaims some or all implied warranties
Data & Privacy
70% Vendor Favorable

Data Rights

Data provided by Customer

  • Lansweeper does not claim ownership of any data provided by Customer
  • Lansweeper receives rights to use data provided by Customer for its internal business purposes
  • Lansweeper receives rights to use data provided by Customer to comply with applicable law
  • Lansweeper receives rights to use data provided by Customer to the extent it is anonymized
  • Lansweeper receives rights to use data provided by Customer for marketing purposes
  • Lansweeper receives some other usage rights which TermScout was unable to classify - see citation

Data Security

Subprocessor obligations

  • The contract lists or references a list of some subprocessors
  • Lansweeper is required to ensure that subprocessors are bound by data or privacy requirements similar to those in this contract

Security commitments

  • Lansweeper makes contractually binding data security commitments

Third party audits, standards, or certifications

  • Lansweeper commits to comply with at least one third-party data security audit, standard, or certification
  • Lansweeper commits to Soc 2 audits
  • Lansweeper commits to ISO 27001 standards and/or certification
  • Lansweeper commits to some other audits, standards, or certifications which TermScout was unable to classify - see citation
  • There are qualifications and/or limitations to Lansweeper's commitments to comply with third-party data security audits, standards, or certifications

Data breach notification policy

  • Lansweeper commits to notifying Customer of a security breach impacting Customer's data

Summary

Vendor's confidential information

  • Customer must provide some protection of Lansweeper's confidential information

Customer's confidential information

  • Lansweeper must provide some protection of Customer's confidential information
  • Lansweeper explicitly commits not to disclose Customer's confidential information, except as necessary to provide the services
  • Lansweeper explicitly commits not to use Customer's confidential information, except as necessary to provide the services

Mutuality

  • All commitments concerning confidential information are mutual

Residuals clause

  • There is no residuals clause

Warranties Offered

Compliance with documentation/specifications

  • Lansweeper does not warrant that the services will comply with documentation or specifications
Commercial & Payment Terms
70% Vendor Favorable

Payment Terms

Late payment penalties

  • There are penalties for late payments

Payments due

  • Customer has at least 30 days to pay

Vendor's expenses

  • Lansweeper reserves the right to bill Customer for one or more types of expenses incurred by Lansweeper
  • Lansweeper reserves the right to bill Customer for expenses beyond the collection of unpaid fees
Term, Termination, & Control
80% Customer Favorable

Summary

Customer's termination rights

  • Customer has certain rights to terminate for cause
  • Customer has certain rights to terminate for convenience

Refunds

  • Customer's termination rights include the right to a refund

Auto-renewal

  • The contract has auto-renew language, but Customer may opt out
  • The contract has auto-renewal language and Customer may opt out by giving less than or equal to 45 days' notice

Vendor's termination and suspension rights

  • Lansweeper does not receive the right to terminate the contract for convenience
  • Customer has between 11 and 30 days to cure a breach before Lansweeper can terminate for cause
  • Lansweeper may suspend Customer's access to the service for material breach of the contract
  • Lansweeper may suspend Customer's access to the service for payment-related issues
  • Lansweeper may suspend Customer's access in order to prevent material harm
  • Lansweeper may suspend Customer's access in the event of IP infringement
  • Lansweeper may suspend Customer's access to the service for reasons TermScout was unable to classify - see citation
IP & Ownership
80% Vendor Favorable

Customer's IP

Licenses to Customer IP

  • Lansweeper receives a right to Customer content
  • Lansweeper receives the right to use Customer's name and/or marks publicly

Publicity rights

  • Lansweeper's use of Customer's name and/or marks is not subject to Customer's guidelines

Assignment of Customer IP or work product

  • Customer assigns some work product or other IP to Lansweeper
  • The only IP Customer assigns to Lansweeper is feedback or suggestions

Warranties Offered

Other warranties

  • Lansweeper provides warranties regarding its authority to enter into this contract and/or the validity of this contract
Restrictions & Controls
70% Customer Favorable

Summary

Non-compete

  • There are no restrictions on Customer's ability to compete as long as Customer doesn’t violate the agreement or use the services to compete

Non-solicit

  • There are no restrictions on Customer's right to solicit

Exclusivity

  • There are no restrictions on Customer's ability to procure similar products or services from other vendors

Vendor's assignment rights

  • Lansweeper is allowed to assign in the event of a merger or acquisition
  • Lansweeper is allowed to assign in the event of a corporate reorganization
  • There are no consent requirements restricting Lansweeper's ability to assign the contract
  • There are notice requirements restricting Lansweeper's ability to assign the contract
  • Notice requirements apply to Lansweeper's assignment rights in the event of a merger or acquisition
  • Notice requirements do not apply in the event of a corporate reorganization
  • There are no restrictions or conditions on Lansweeper's right to assign to a competitor of Customer

Customer's assignment rights

  • Customer is allowed to assign in the event of a merger or acquisition
  • Customer is allowed to assign in the event of a corporate reorganization
  • There are consent requirements restricting Customer's ability to assign the contract
  • Consent requirements apply to Customer's assignment rights in the event of a merger or acquisition
  • Consent requirements do not apply in the event of a corporate reorganization
  • There are no notice requirements restricting Customer's ability to assign the contract
  • There are no restrictions or conditions on Customer's right to assign to a competitor of Lansweeper

Access the complete methodology and detailed breakdown by downloading the full report for in depth insights

Why this Matters

See value, risks, and position at a glance for better decisions.

A certified contract gives buyers an immediate signal that the agreement has already been independently reviewed against objective standards, so they do not need to start from a blank slate. That means procurement and legal can focus on any truly exceptional issues instead of re-litigating the whole paper, helping the vendor get to usage faster.

When a contract is benchmarked and certified as Balanced or Customer Favorable, buyers know the core terms are already aligned with market norms and defined fairness criteria. That reduces the instinct to redline broadly, because the agreement has already cleared a credibility threshold before negotiation begins.

Certification gives internal stakeholders a common, data-backed basis for approval, which lowers the time spent debating whether the contract is “acceptable”. In practice, that lets procurement, legal, and finance move from review mode to decision mode much faster.

A certified contract signals transparency: the vendor is willing to have its terms independently assessed and publicly displayed as fair, balanced, and market-aligned. That kind of external proof reduces suspicion about hidden risk and makes buyers more comfortable moving forward.

Because certification removes uncertainty early, buyers can spend less time negotiating standard terms and more time deciding whether the product is the right fit. TermScout positions this as a way to cut negotiation friction and accelerate time to signature, which directly shortens the overall deal cycle.

How TrustMark™ Works?

1

Data Extraction

Scans and converts legal text into structured data.

2

Objective Scoring

Clauses benchmarked against market data.

3

Deal Breakers

Risks and non-negotiables flagged early.

4

Benchmarking

Compares your contract to market standards.

5

Certification

Contract validated after meeting risk and score thresholds.

Based on 750 plus contract signals benchmarked against market data.

Certified Contract Reports, Explained

Verified™ contract reviews are reviews of contracts that have been carefully checked by contract experts. This review is designed to help users understand the rights and obligations associated with the Terms of Use ("TOU") for Lansweeper, Inc.. We looked at the issues found in 'Term Sheets' and did not look for any other issues.

For more information on TermScout's contract review process, visit our methodology page.

In order to qualify for Certification, a contract must meet the following criteria:

  • Achieve a TermScout rating of Balanced or Customer Favorable, and
  • Be free of all designated Deal Breaker clauses.

The difference between certified Balanced and certified Customer Favorable is the TermScout favorability rating achieved by the contract. Each of these criteria is more fully described below.

A contract is balanced when it allocates risks between the parties in a roughly equal manner, as determined by TermScout's two-step, data-driven analysis. First, we use our proprietary AI to abstract over 750 defined data points from each contract we analyze. Then, we use an algorithm to objectively score that data. Because TermScout looks at the exact same set of data points and uses the exact same scoring algorithm in every contract analysis we conduct, you can now compare contracts on an apples-to-apples basis. (You can read more about the data points that TermScout analyzes in every IT contract here.)

This enables us to objectively rate contracts at both the agreement level and by key topic area (e.g., limitations of liability, indemnification, warranties, etc.) and show you which contracts are vendor favorable, which are customer favorable, and which are balanced.

Not all risks are created equal. Even if a contract shifts only a single risk to the buyer, the contract still may not merit certification if that risk is material enough. Examples of these types of Deal Breakers include exclusivity, complete disclaimers of liability, etc. Accordingly, TermScout will not certify a contract if it contains any of the following Deal Breaker clauses,² which TermScout identified by reference to market data and input from prominent buy-side and sell-side legal experts from TermScout's Innovation Advisory Council:

This makes it nearly impossible for a customer to recover from a vendor, no matter what goes wrong - even if the vendor violates other provisions of the contract.

Signing non-competes means contractually promising not to engage in a certain line of business. This is something most businesses want to avoid where possible.

Agreeing not to solicit a vendor's employees, customers, or vendors sounds reasonable, but it places challenging burdens on the customer to ensure they comply.

Agreeing not to procure similar services from other companies can severely hinder a company's ability to do business.

Privacy laws require companies to follow strict rules with respect to how they handle certain types of data. This clause presents major risks to a company's ability to comply with such laws.

It's extremely rare for a customer to need to assign IP rights to an IT vendor. Doing so can materially jeopardize a company's rights in its own IP.

Since most IT services today are delivered "as a service", customers often upload wide varieties of information onto vendors' servers. Confidentiality commitments are expected by most customers.

The goal of TermScout's reports is to provide users with the data necessary to make an informed decision about whether they can accept the terms. The data provided in TermScout's reports includes:

  • Term Sheet: A full report of the key rights and obligations contained in the agreement.
  • Overall Ratings: TermScout's overall impression of the favorability of the contract vis a vis the parties. These ratings are algorithmic approximations of favorability that are based on market data and the subject views of contract experts with experience in the specific type of contract.
  • Rare Clause Radar: TermScout identifies and surfaces a list of the most rare and material clauses that favor your counterparty.
  • Playbooks: Playbooks are a way of programming into TermScout's software a specific set of acceptance criteria for a contract type. All accounts have access to sample Playbooks for select templates, and Pro accounts have the ability to build custom Playbooks.
  • Comparable Contracts: We'll show a list of contracts sorted by favorability ratings and allow for the comparison of similar contracts based on position, industry, and contract type.
  • Market Data: Any right or obligation in a contract can be compared to market data for similar contract types, including data from TermScout's Contract Market Database™ of thousands of public contracts and anonymized and aggregated data from hundreds of negotiated contracts.

Certified Contract Reports contain only a subset of the above data. To access all of the data available, create a free account here and search for the desired contract in Triage.

Please note that this report focuses on the identification of terms from the contract documents listed under 'Scope of Review' and compares them against a defined set of criteria. Certain services may be subject to additional terms not available to TermScout, such as purchase orders and other deal-specific documents. You should always review the terms associated with the specific service you are using and know that TermScout's ratings generally do not cover (a) services purchased through a reseller, (b) offline variants of any of the Agreements, (c) service-specific terms that override any of the terms discussed here, or (d) free services. You also should consult your legal counsel if you have any questions about the meaning, significance or assessment of any agreement or provision.

TermScout prepared this report with an average use-case customer in mind and operated under the assumptions listed below (the "Key Assumptions"). To the extent that provisions in a contract vary based on specific circumstances that differ from the Key Assumptions, TermScout ignores those variations. Additional contract-level assumptions, if any, are disclosed in 'Notes to Customer'.

Key Assumptions

  1. Customer is an average "end user" of the service (i.e. not a partner, distributor, or developer).
  2. Customer is not a government entity.
  3. Customer is a US-based company and is using the service in the US.
  4. Customer is a paying user (i.e. not a user of free services).
  5. Customer is not using beta services.
  6. Unless otherwise noted, service-specific terms that may override or supersede the terms of the Agreement are not reviewed by TermScout.

We reviewed the TOU for Lansweeper and any documents specifically listed under 'Scope of Review'. For purposes of this report, "Customer" means the party contracting with Lansweeper and "Vendor" means Lansweeper.

References herein to the "Agreement" are to the following documents:

  • The Primary Document: Terms of Use ("TOU")
  • The following Secondary Document(s) expressly incorporated by reference into the Primary Document and reviewed by TermScout as part of this analysis:
    • Data Processing Addendum ("DPA")
    • Privacy Policy ("PP")

TermScout did not review any documents other than those listed above. If other documents form part of this Agreement, the answers provided by TermScout may be incomplete or incorrect. TermScout's accuracy commitments only cover documents specifically identified in this section.

Documents that do not form part of the Agreement:

TermScout could not find any clear language stating that these documents are incorporated by reference into the Primary Document. Documents that are not incorporated into a contract by reference may not be contractually binding; therefore, they were not reviewed by TermScout.

  • List of Subprocessors ("LOS")

No additional notes to customer for this report.

View a full breakdown of our contract certification deal breakers.

Frequently Asked Questions

Find quick answers to the most common questions about our platform, process, and agreements.

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IT and procurement teams often escalate infrastructure-management agreements when vendors request broad visibility into device inventories, network telemetry, operational configurations, or system usage patterns beyond what is necessary to deliver the service. Additional scrutiny is common when agreements do not clearly define how infrastructure data may be retained, analyzed, or reused across the vendor environment.

Enterprise buyers frequently challenge provisions that broadly permit aggregation, benchmarking, or downstream commercial use of infrastructure telemetry, asset-management information, or operational configuration data. Concern also increases when agreements provide limited transparency into subcontractor access or internal analytics practices. Market-aligned structures generally preserve clearer customer control over operational infrastructure intelligence.

Buyers typically assess whether infrastructure-management platforms could expose sensitive operational architecture, asset inventories, vulnerability patterns, or internal technology dependencies over time. Concern increases when the agreement lacks clear governance boundaries around retention, sharing, or analytics usage. Enterprise review teams increasingly treat infrastructure telemetry as strategically sensitive operational information rather than routine usage data.

Enterprise buyers often interpret heavily vendor-favorable data-access language as a signal that the vendor may rely on customer operational telemetry for broader commercial or analytics purposes. Agreements that narrowly define operational access rights and maintain transparent governance controls generally create more trust during procurement review. In contrast, expansive infrastructure-data rights may generate additional legal, security, and operational escalation before approval.

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